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1 Account Code

Scenario: The solution below is explaining the reason for debtor/creditor control account cannot find in Inventory & Billing Settings > Account Code. Solution: The control accounts are meant to group sub-ledger accounts and should not be used for any…

2 BOM tab is disabled Featured

Scenario : BOM tab is disabled when create new inventory item Solution : This tab is only enabled with item type set as “Assembly”. It allows the set up of raw materials required to assemble/ build the item.

3 How can I change user's login password? Featured

Scenario: How can I change user's login password? Solution: There are two ways for changing user’s login password. The main password changing facility is embedded in user maintenance within the Administrator Core module where only accessible by system administrator.…

4 How to categorize my debtor/customer to different group?

Maintenance> Debtor/ Customers> Double click the Debtor> Go to ‘Group to’ to select the Debtor group that you wish to assign

5 How to create inventory item?

Go to Maintenance> Inventory item> Key in the Item ID and Item description> Save

6 The Group To column cannot search the debtor/creditor control account in Debtor/Creditor Maintenance

Scenario: The solution below is explaining the reason for the Group To column cannot search the debtor/creditor control account in Debtor/Creditor Maintenance. Solution: This is due to the Control Type is not selected at GL Accounts Maintenance for the debtor/creditor…

7 Where to maintain my foreign currency rate if it different every month?

Solution: Maintenance> General> Currency> Double click into the currency you wish to maintain>Select effective date> Key in the new currency rate

8 Why is it difficult to reach Sage via the helpline? Featured

Thank you for calling Sage. Unfortunately we are experiencing heavy call traffic. This has overwhelmed our phone lines despite having a significant number of lines and agents. We sincerely apologize for this inconvenience. Nonetheless, to expedite matters,…

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