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21 Error: Login has expired

Scenario: Error message warns of Login has expired while one of the user log in to the EPE. Solution: i) Control → Security Setup → Log in to the database with Master User ID ii) Select the tab of User Setting iii) Select the User ID with the log in failure…

22 Error: Read failure. Communication link failure: connection was terminated.

Scenario: The error message shown while processing the Normal Pay . Solution: i. Select OK on the screen then close the process of the pay processing window. ii. Log out and close the Payroll or any module of the EPE software. iii. If there is other workstation…

23 Errors message on Query few of the Employee Name.

Scenario: The error message prompt as ‘Cannot perform this operation on a closed dataset’ while applying the query by selecting the employee name. The error occur due to the employee name consist of a symbol of apostrophe ( ' ) . Solution: Change the…

24 File import into TMS Interface

Scenario: Import text file time attendance system into TMS Interface à EPE Core Ready the time clock text file with any file name. Sample for text file: Position Field Length Employee No 12 Leave Deduction 8 OT Record (1.5)Hrs 8 Solution: Create shortcut…

25 General SQL error: Invalid user authorization specification: Password must be at least???

To change a new user’s password, you should : i. i. Log out and exit the EPE modules which log in through the same user ID. ii The password must be at least 8 characters with only alpha numerical consisted.

26 Guide to Using Task Reminder

Guide to Using Task Reminder Setting up the Task Reminder List Ø From Core Module, select Modules à Utilities à Task Reminder, you be prompted the Task Reminder Screen: Task Reminder List is available in Sage Easy Pay Core Module - Modules - Utility -…

27 How do i process NS Pay in EPE

How do i process NS Pay in EPE? Method 1: Employee claim directly from Mindef Ø Go-to Payroll > Modules > NS Pay Record. To process NS Pay and select insert "NATI" pay element to pay record Ø NATI is not subjected to CPF, CPF will be calculated based…

28 How is the ePortal work on two levels approving managers?

Scenario: The employee amends on the leave application after the approval of the first level manager. How is the processing flow of the ePortal on the leave approving? Solution: i) The first approving manager approved the leave application, system will shows…

29 How to add in a few more company branches

i. i. Core → Company → Company Branch → New ii Key in the Branch ID and the required information → Save

30 How to allow leave application for the probation employees?

Scenario: How to set the configuration for ePortal to allow the employee who under the probation period to apply the leave. Solution: i) Log in to the ePortal as ADMINISTRATOR. ii) Go to eLeave Settings → Configuration iii) Select the leave type by ticking…