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21 Error: Primary key for row in table ‘PayEmployeePolicy General SQL error while deleting the Personal Details record (Sage EasyPay)

Issue: Error message occur while setup new subsidiary company. The setting follow the parent company setting, user would like copy the setting over to new company instead re-do setting again. Solution: System do not allow for delete Personnel Record, reason…

22 Error: Read failure. Communication link failure: connection was terminated.

Scenario: The error message shown while processing the Normal Pay . Solution: i. Select OK on the screen then close the process of the pay processing window. ii. Log out and close the Payroll or any module of the EPE software. iii. If there is other workstation…

23 Error: Unknown table type. Path not found. (Sage EasyPay)

Issue: Log in denied for Employment Details with the following error message. Solution: Control Panel > BDE Administrator > Configuration Driver > Native > Paradox Example: Refer to Network Directory C:\\USERS\\PUBLIC\\DOCUMENTS\\EASY PAY ENTERPRISE\\REPORT\\PDOXUSRS.NET…

24 Error: [Sybase] [ODBC Driver][Adaptive Server Anywhere] Numeric value out of range: Value??? Out of range for destination (Sage EasyPay)

Issue: The error, "[Sybase] [ODBC Driver][Adaptive Server Anywhere] Numeric value out of range: Value??? Out of range for destination" prompted while processing the payroll Solution: Check the Employee ID or Name Click on Pay Details > Pay Calculation…

25 Fail to get alter group

Fail to get Alter Group To trouble shoot the error error message ‘Fail to get alter group’.‘Fail to get alter group’ ”Failed to get alter group” in CSS Control à Setup à Alert time Slot Make sure to set the correct and valid EPE Database in…

26 File import into TMS Interface

Scenario: Import text file time attendance system into TMS Interface à EPE Core Ready the time clock text file with any file name. Sample for text file: Position Field Length Employee No 12 Leave Deduction 8 OT Record (1.5)Hrs 8 Solution: Create shortcut…

27 General SQL error: Invalid user authorization specification: Password must be at least???

To change a new user’s password, you should : i. i. Log out and exit the EPE modules which log in through the same user ID. ii The password must be at least 8 characters with only alpha numerical consisted.

28 Guide to Using Task Reminder

Guide to Using Task Reminder Setting up the Task Reminder List Ø From Core Module, select Modules à Utilities à Task Reminder, you be prompted the Task Reminder Screen: Task Reminder List is available in Sage Easy Pay Core Module - Modules - Utility -…

29 How is the ePortal work on two levels approving managers?

Scenario: The employee amends on the leave application after the approval of the first level manager. How is the processing flow of the ePortal on the leave approving? Solution: i) The first approving manager approved the leave application, system will shows…

30 How to activate or inactivate employee SDF

How to activate or inactivate employee SDF? If you need to activate employee’s SDF, please you may follow the below steps. Go to Payroll Module à Pay Detail à Search employee à Click Other Info Tick on SDF Option à Save