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11 E-portal YTD leave balance

Scenario: E-portal YTD leave balance not same with EPE Leave balance Solution: Reason: Average – based on prorated calculation First Full – before completion of service Last Full – completion of service i. EPE Leave à Setup à Leave Type à Leave Type…

12 Easy Time_Restore STAMS Attendance Logs

ADMIN is allowing to restore the missing STAMS attendance logs after synchronized employee profile from EPE to Easy Time. How to restore attendance logs from STAMS to Easy Time? Step1: Login to Easy Time as ADMIN account. Step2: Go to Employee à Search for…

13 EasyTime_Change of new OT Rule

ADMIN is allowing to change their existing OT rule code to another new OT rule code from EasyTime. How to change exiting OT rule code to another new OT rule from EasyTime? Step1: Login to EasyTime using ADMIN account. Step2: Go to EasyTime à Overtime rule…

14 EasyTime_Restore deleted attendance logs

ADMIN is allowing to restore the deleted attendance logs from EasyTime . How to restore attendance logs from EasyTime? Step1: Login to EasyTime as ADMIN account. Step2: Go to Utility à Housekeeping à Attendance records à Filter the date range à Select…

15 End Month Process

Scenario: All the December pay should finish before to process the step below. You are not be able to change or process any payment after this. Backup is required for roll back to your previous records. Notes: Backup is required to process the steps below.…

16 EPE Payroll Year End Check list

We understand that payroll year-end can be a hard time. This year, we're making payroll year-end with a quick and easy guide for you to run through your payroll year-end. Before start all the step user must prepare a checklist as below: Checklist 1 : Do you…

17 ePortalV2_Change Company Logo

ADMIN is allowing to change their new company logo, banner and login page image from ePortal system . How to Change Company logo from ePortaV2? Step1: Login to ePortal as admin account. Step2: Go to Settings à System Settings à Custom Logo à Upload the…

18 Error message: Failed to set data for ‘ReportPath’

Scenario: Error message warns of Failed to set data for ‘ReportPath’ while generating the government form – SOCSO 8A which due to the Computer’s user right. Solution: i. Make sure the computer’s administrator user give the full control rights to…

19 Error message: Primary key for row in table ‘PayEmployeePolicy General SQL error while deleting the Personal Details record

Scenario: Error message occur while setup new subsidiary company. The setting follow the parent company setting, user would like copy the setting over to new company instead re-do setting again. Solution: System do not allow for delete Personnel Record, reason…

20 Error message: Unknown table type. Path not found.

Scenario: Log in denied for Employment Details with the following error message. Solution: i. Control Panel à BDE Administrator à Configuration ii. Driver à Native à Paradox iii. Example: Refer to Net Dir C:\\USERS\\PUBLIC\\DOCUMENTS\\EASY PAY ENTERPRISE\\REPORT\\PDOXUSRS.NET…