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1 How to connect client PC with the main server? How to activate the user license?

To connect client/ user PC to the main server, client server IP must same as main server IP Steps to check the main server IP address as below: 1. Go to main server PC > My Computer > Network > right click to select Properties: 2. Select Local Area…

2 Bonus paid before the normal remuneration Featured

Scenario: If the year end bonus paid before the monthly salary payment, perform the steps below after the “Month End” process. Solution: i) Payment → Bonus → Add/Update → Add/Modify bonus by Amount ii) Enter the Bonus amount → Save iii) Payment…

3 Bonus Processing (End month process)

Scenario: If the year end bonus paid after the monthly salary payment. Solution: Payment → 2nd Half Payroll → Add/Update → Normal Pay, update the Working Days and Pay Days & No Pay Days → Save Payment → 2nd Half Payroll → Process Pay Payment…

4 Bonus Processing Error

5 Borland Database Engine error message

Error message: An Error occurred while attempting to initialize the Borland Database Engine (error $2501) Error message: An Error occurred while attempting to initialize the Borland Database Engine (error $210D) The error is due to the insufficient shared…

6 Cash Denomination Breakdown

Scenario: Where to print Cash Denomination report? Solution: i. Core à Payroll ii. Reports à Analysis Report à Bank/Cash Listing Report iii. Select ⊙ Cash Denomination Breakdown

7 Change Pay Group (NPL/Absent and Overtime setup) Featured

Scenario: How to change Pay Group which system have run payroll for 3 months in different Pay Group? Scenario: 1. Group of Staff, i.e.: Office and General Workers 2. For Office Staff, payroll cycle will be 1 –Current; End- Current 3. For General Workers,…

8 CP 8A report (Borang EA) generation Featured

Scenario: You shall complete the step of End Month Process to get the whole figure of the full year pay amount. Make sure your ‘This Month’ is 13. Solution: Government → Income Tax Report Follow the step below by the selection according to the numbering…

9 Cursor Not in Valid State

Core If encountered when clicking “Personal Details”. This message will be prompt as per below : Solution : With help from Developer, there are duplicate records at Core à Personnel Details à Email with contact location "ePortal" for 1 employee. NOTE:…

10 Delete personnel or employee record from system

Scenario: How to delete/remove records of employee from system permanently? Solution: i. Go to Core → Personal Detail/Employment Details, select the employee → Click on Delete ii. Click Yes to confirm iii. Click No to continue the operation of deletion.…