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1 How to connect client PC with the main server? How to activate the user license?

To connect client/ user PC to the main server, client server IP must same as main server IP Steps to check the main server IP address as below: 1. Go to main server PC > My Computer > Network > right click to select Properties: 2. Select Local Area…

2 Bonus paid before the normal remuneration Featured

Scenario: If the year end bonus paid before the monthly salary payment, perform the steps below after the “Month End” process. Solution: i) Payment → Bonus → Add/Update → Add/Modify bonus by Amount ii) Enter the Bonus amount → Save iii) Payment…

3 Bonus Processing (End month process)

Scenario: If the year end bonus paid after the monthly salary payment. Solution: Payment → 2nd Half Payroll → Add/Update → Normal Pay, update the Working Days and Pay Days & No Pay Days → Save Payment → 2nd Half Payroll → Process Pay Payment…

4 Borland Database Engine error message

Error message: An Error occurred while attempting to initialize the Borland Database Engine (error $2501) Error message: An Error occurred while attempting to initialize the Borland Database Engine (error $210D) The error is due to the insufficient shared…

5 Cash Denomination Breakdown

Scenario: Where to print Cash Denomination report? Solution: i. Core à Payroll ii. Reports à Analysis Report à Bank/Cash Listing Report iii. Select ⊙ Cash Denomination Breakdown

6 Change Pay Group (NPL/Absent and Overtime setup) Featured

Scenario: How to change Pay Group which system have run payroll for 3 months in different Pay Group? Scenario: 1. Group of Staff, i.e.: Office and General Workers 2. For Office Staff, payroll cycle will be 1 –Current; End- Current 3. For General Workers,…

7 CP 8A report (Borang EA) generation Featured

Scenario: You shall complete the step of End Month Process to get the whole figure of the full year pay amount. Make sure your ‘This Month’ is 13. Solution: Government → Income Tax Report Follow the step below by the selection according to the numbering…

8 Cursor Not in Valid State

Core If encountered when clicking “Personal Details”. This message will be prompt as per below : Solution : With help from Developer, there are duplicate records at Core à Personnel Details à Email with contact location "ePortal" for 1 employee. NOTE:…

9 Delete personnel or employee record from system

Scenario: How to delete/remove records of employee from system permanently? Solution: i. Go to Core → Personal Detail/Employment Details, select the employee → Click on Delete ii. Click Yes to confirm iii. Click No to continue the operation of deletion.…

10 Deleting Pay Period

How to Deleting Pay Record Use this feature to delete pay periods that have been accidentally generated. Only empty Pay Periods can be deleted. Steps to delete the pay period. Step1 : Delete the pay records for the entire pay period (Select the period, select…