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How to Resolve the Error Message “Failed to open database…” (Sage EasyPay)
Author: Bruno Reference Number: AA-08340 Views: 60 Created: 2019-05-13 09:02 Last Updated: 2019-05-13 09:07 0 Rating/ Voters

Issue:

User encountered the following error message – “Failed to open database. It may due to Database Server failure or invalid User ID or Password (case sensitive)” and unable to login to Sage EasyPay.

Solution:

  1. Please double check if the User ID and password are correct. Please note that the password is case-sensitive.
  2. Please check if the connection between the Server and EPE database is active as below:
  3. At your PC and Server:  Go to Windows Start > Control Panel > System and Security > Administrative tools > ODBC Data Sources > System DSN > Select DSN and Click Configure button > Click Test Connection.
  • If there is no connection and your database reside in the server, go to your Server PC and restart the Sybase Service. Refer to Appendix 1 for the instructions.
  • If there is no connection and your database reside in your local PC, go to your local PC and restart the Sybase Service. Refer to Appendix 1 for the instructions.
Appendix 1 - RESTARTING OF SYBASE CENTRAL

  1. Please go to your Server and go to Start > Programs > Sybase > Sybase Central or Search for Sybase Central if you are using Windows 10.
  2. Click on Sybase Central and expand Adaptive Server Anywhere and click on Services.
  3. You will see your EPE Service on the right window panel. If this service is currently running, you will see a green light.
  4. To restart the service, you need to right-click on the EPEService and click on STOP. The light will turn red once the service is stopped.
  5. To start the service, right click on the service and click on START. The system may prompt you for the following. Would you like to continue waiting for the operation to complete? Click on yes. Once the light turns green again, the service is started.
  6. Restarting of Sybase Central is completed.
Refer to the PDF attachment below for more information.

Attachments
Failed to open database.pdf 0.3 Mb Download File
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