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Common Errors in Sage ePortal (Sage ePortal)
Author: Bruno Reference Number: AA-08336 Views: 525 Created: 2019-05-07 14:20 Last Updated: 2019-05-08 17:21 0 Rating/ Voters

Issue

  • Claim Type is not available for selection when applying claim
  • Unable to submit claim

Solution

Please ensure that the password for the account, EPELeave, is set consistently for both Sage ePortal and Sage EasyPay

Sage ePortal Configuration:

1) Go to C:\inetpub\eportalV2\Web\bin\EPEDLL

2) Double Click on Config.exe

3) Click Setup > Run

4) Change the password* accordingly and save


Sage EasyPay Configuration:

1) Go to EPE Control > Modules > Security Setup

2) Login with the EPEMaster credentials

3) Click on the User Setting tab, and select the User ID EPELeave

4) Change the password* accordingly


*Please use the same password for both Sage ePortal and Sage EasyPay configurations

Attachments
Common Errors in Sage ePortal.pdf 0.4 Mb Download File
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