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DBF file missing issue encountered by Sage UBS 2015 user in client server environment with shared data folder access.
Author: Eric Tan Reference Number: AA-04854 Views: 6056 Created: 2015-04-18 09:46 Last Updated: 2015-04-18 09:47 0 Rating/ Voters

Issue: DBF file missing issue encountered by Sage UBS 2015 user in client server environment with shared data folder access. [Certain files from shared folder (main PC) are not shown up on remote PC (client PC)].


Windows version involved: Windows 7, Windows Server 2008 R2.


Similar error message appeared from client PC but not main PC(server): “File ‘X:\DataFolder\userpin.dbf’ does not exist.”


Symptom:

1. The client PC trying to access the said (*.dbf) file from the shared data folder remotely which stored on the server (user’s main PC), but the file could not be accessed successfully.

2. When you open Windows File Explorer and navigate to the said shared folder (mapped network drive), you cannot find the said (*.dbf) file exists. If you open Windows File Explorer from your server (user’s main PC), navigate to the actual folder on this PC, you can find the said (*.dbf) file exists on this PC.



Symptom explanation from Microsoft:

  1. You open and then close a remote folder by using Windows Explorer on a computer that is running Windows 7 or Windows Server 2008 R2.
  2. A user on a different computer adds a file to the remote folder.
  3. You open the remote folder by using Windows Explorer again.


In this scenario, the file that the user added is not displayed in Windows Explorer, even after the redirector directory cache on the computer expires.


Resolution (refer to attached user guide for details):

1. Apply Windows update hotfix.

2. Recreate (copy and replace) the impacted company data folder.


Attachments
Sage_UBS_Client_PC_Failed_To_Access_Shared_File_From_Main_PC_v1.0.pdf 0.8 Mb Download File
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