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Error: Read failure. Communication link failure: connection was terminated.
Author: Xin Yi Wong Reference Number: AA-01192 Views: 1378 Created: 2014-05-20 09:14 Last Updated: 2014-05-20 09:14 0 Rating/ Voters

Scenario:

The error message shown while processing the Normal Pay

.

 Solution:

i.                     Select OK on the screen then close the process of the pay processing window.

ii.                   Log out and close the Payroll or any module of the EPE software.

iii.                  If there is other workstation computer which link to the same server with sharing or using the EPE software’s database, it(s) need to be log out too.

iv.                 Open the Sybase Central and select the SQL Anywhere 10

v.                   Select the Services tab and look for the status of the EPE Service.

vi.                 Right mouse click on the EPE Service and select Stop.

     vii.        Wait for the service stopped completely. Right mouse click again and select Start to reboot the Sybase services for the database.

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